1.1 Our Website https://www.uniqueworldglobal.com ("Website") is owned and provided by UNIQUEWORLD LTD whose registered address is Unit 136, Stratford Workshops, Burford Road, London, E15 2SP and registered company number 7871329 (“Uniqueworld”, “Us”, “ Our”).
(a) “Concluded DMC Contracts” are as defined in Clause 3.3; and
3. Our Services
3.1 We provide an independent destination management event consultancy via our Website which enable you to identify, compare and engage DMC’s and Destination Management Services.
3.2 Our Website is free for you to use. Please be aware that no information that we provide to you via our Website or by direct communication with you (whether by phone, email or other means) shall be deemed to constitute:
(a) advice or a recommendation or endorsement by us in respect of any Destination Management Services that are referred to on our Website; or
(b) an offer by us to sell Destination Management Services to you or to enter into any contract with you in respect of Destination Management Services.
Your contract with DMC’s
3.3 The contract for the provision of Destination Management Services will only be concluded once you have accepted the DMC’s terms and conditions and/or entered into a contract with the relevant DMC (“ Concluded DMC Contract”).
3.4 Ordinarily we will not ask you to provide us with a copy of a Concluded DMC Contract however we reserve the right to request a copy from you and if we do so, you agree to provide us with a copy.
3.5 You should always check the suitability, adequacy and appropriateness of the Destination Management Services that are of interest to you and it is your sole decision whether to engage aDMC or use their Destination Management Services.
3.6 By submitting your details and/or making an application for Destination Management Services, you are making an offer to obtain the relevant Destination Management Services from the relevant DMC on the basis of that DMC’s terms and conditions and you are free to accept or reject that DMC’s terms and conditions.
Access to Our Website
3.7 We aim to provide uninterrupted access to our Website but we give no warranty as to the uninterrupted availability of our Website. We reserve the right to suspend, restrict or terminate your access to our Website at any time.
3.8 We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on our Website and without notice from time to time.
4. Permitted use
4.1 You are only permitted to access and use our Website for your own business purposes and to seek Destination Management Services directly on your own behalf and not on behalf of any other party. Access and use of our Website other than on the aforementioned basis is strictly prohibited.
4.2 You are not permitted to use our Website:
(a) In any unlawful, fraudulent or commercial manner.
(b) to harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person’s privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us.
(c) to create, check, confirm, update, modify or amend your own or another person’s databases, records or directories.
(d) to tamper with, modify, reverse engineer or amend any part of our Website.
(e) in a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us.
(f) using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other screen scraping software, process, program or system.
(g) you may operate a link to our Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to our Website in such a way as to suggest or imply any form of association, approval or endorsement by us. We reserve the right to require you to immediately remove any link to our Website at any time and we may withdraw any linking permission at any time.
5. Intellectual property rights
5.1 All intellectual property rights including without limitation, copyright, in the information, content, material or data displayed on our Website belongs to us or our licensors. You may temporarily print, copy, download or store extracts of information, content, material or data displayed on our Website (Our Content) for your own personal use, subject to the following conditions:
(a) Our Content may not be used for any commercial purposes and may not be commercially exploited, published, distributed, extracted, re-utilised or reproduced without our prior written consent.
(b) you may not use any automated software, process, program or system, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system.
(c) Our Content may not be sold or transferred to any third party.
(d) the copy must retain any copyright or other intellectual property notices contained in the original material.
(e) images displayed on our Website are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s).
(f) no logos, trade marks or service marks displayed on our Website may be printed or downloaded, except as part of the text of which they form part.
(g) you must not modify the paper or digital copies of such information, content, material or data.
(h) Our Content may not be excerpted, utilised, used, reproduced, published, reformatted and/or displayed on any other website without our prior written consent.
(i) the status of us and our licensors as the authors of such information, content, material or data must be acknowledged.
5.2 All intellectual property rights including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trade marks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to our Website (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved.
5.4 All rights in https://www.uniqueworldglobal.com are owned by us.
5.5 You shall retain ownership of any views, opinions, reviews, ratings, comments, content or material you submit, display, distribute, upload, post, share, publish or otherwise make publicly available on or through our Website ("User Content"). You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, sell, save, copy, distribute, publish, display, excerpt, reproduce, utilise, extract, make available and transmit such User Content in any manner and for any purpose.
6. Exclusions of liability
6.1 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or for our fraud.
Information on our Website
6.2 We use reasonable endeavours to ensure that the data, material and information on our Website or included in any communications between us (whether by phone, email or otherwise) is accurate and to correct any errors or omissions as soon as practicable after being notified of them. However, we are not able to guarantee that the data, material and information on our Website or in any communications between us (whether by phone, email or otherwise) is accurate or that there are no errors or omissions in the data, material and information.
6.3 We do not monitor, verify or endorse data, material and information submitted or provided by DMCs which is included on our Website or included in any communications between us (whether by phone, email or otherwise) and you should be aware that such information may be inaccurate, incomplete or out of date. In particular, we do not monitor, verify or endorse the information or quotations collected from DMC’s as presented to you on our Website or included in any communications between us (whether by phone, email or otherwise). We are not responsible for any data, material or information included on our Website or included in any communications between us (whether by phone, email or otherwise) which has been provided by DMCs.
6.4 We do not give any warranty that our Website is free from viruses or anything else which may have a harmful effect on any technology.
Access to our Website
6.5 We are not responsible for any losses or damages arising from an inability to access our Website, from any use of our Website or from reliance on the data transmitted using our Website or in any communications between us (whether by phone, email or otherwise) where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet.
6.6 We are not responsible or liable for any indirect losses or damages suffered or incurred by you or for any losses or damages suffered or incurred by you which were not foreseeable by us when you accessed or used our Website.
6.7 Some of our channels will provide you with access to DMC’s websites or other third party websites and they may host reviews about some of the Destination Management Services available. In some instances you may also be able to access user reviews directly on our Website. The views expressed therein do not represent our views or the views of our associated companies and we are not responsible or liable for the accuracy or content of any such views or expressions.
DMC’s and Destination Management Services
6.8 You can find and request Destination Management Services via our Website however these Destination Management Services are not provided by us but are instead provided by a DMC over whom we do not have control.
6.9 It is your responsibility to satisfy yourself regarding the Destination Management Services before entering into a Concluded DMC Contract with a DMC.
6.10 We are not responsible or liable for any loss or damage you may suffer or incur in connection with Destination Management Services that are identified using our Website or in any communications between us (whether by phone, email or otherwise) or for any acts, omissions, errors or defaults of aDMC in connection with the Destination Management Services.
6.11 Please be aware that the information and descriptions of Destination Management Services on our Website or in any communications between us (whether by phone, email or otherwise) may not represent the complete descriptions of all the features and terms and conditions of those Destination Management Services.
6.12 You must ensure that you carefully read all the features and terms and conditions of Destination Management Services before applying for it it and seek external sources of information, either from the DMC’s website or other websites or by contacting the DMC directly.
6.13 If you agree to use Destination Management Services, you will be contracting with a DMC who will be providing the Destination Management Services to you on their own terms and conditions and it is your responsibility to ensure that you understand their terms and conditions before agreeing to them.
6.14 We are not responsible or liable for any loss or damage you may suffer or incur in connection with any Concluded DMC Contract or for any acts, omissions, errors or defaults of a DMC in connection with a Concluded DMC Contract.
Third party websites
6.15 We sometimes provide links to the websites of third parties. These websites are owned and operated by third parties over whom we do not have control. You access and use these third party websites at your sole risk and your sole discretion. You are solely responsible for any use of these third party websites and for any decision to obtain or refrain from obtaining any of the products or services available on such third party websites. Any links to third party websites are provided for your interest and convenience only. We do not endorse, recommend or accept responsibility for such third parties, their products or services, their websites or for any information, opinions or views given or advice provided by such third parties (whether on their websites or otherwise). We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of any third party websites or for any acts, omissions, errors or defaults of any third party in connection with their website.
6.17 Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used our Website do not represent our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by us. We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions advice or assistance. You act or refrain from acting on any third party's views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.
6.18 Please be aware that whilst our Website provides information on a wide range of Destination Management Services, there may be other Destination Management Services available on the market which are not shown on our Website and which may be more appropriate or suitable for you than those shown on our Website.
7. Your responsibilities
7.1 You must take all reasonable precautions (including using appropriate virus checking software) to ensure that any information, content, material or data you provide (including User Content as described in paragraph 5.5) is free from viruses, spyware, malicious software, trojans, worms, logic bombs and anything else which may have a contaminating, harmful or destructive effect on any part of our Website or the websites of third parties or any other technology.
Usernames and passwords
7.2 You must complete a registration process as part of your use of our Website which will include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone. Where you do disclose to or share with anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on our Website using your username, password and/or other identification information.
7.3 You must check and ensure that all information, content, material or data you provide on our Website is correct, complete, accurate and not misleading and that you disclose all relevant facts. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data you provide on our Website is not correct, complete and accurate or if it is misleading or if you fail to disclose all relevant facts.
Your responsibility to evaluate Destination Management Services
7.4 Before you obtain Destination Management Services from a DMC, you must check all of the information, content, material or data held by the DMC about you to ensure it is correct, complete, accurate and not misleading and that you have disclosed all relevant facts. It is your responsibility to identify and correct any mistakes or errors in the information, content, material or data about you before you obtain Destination Management Services. Failure to do so could invalidate Destination Management Services provided by the DMC. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data held by the DMC about you is not correct, complete and accurate or if it is misleading or if you have failed to disclose all relevant facts.
7.5 You must get permission from any other person about whom you propose to provide information before you provide it. In submitting any other persons details, you are confirming to us that you have their permission to do so and that they understand how their details will be used.
7.6 You are solely responsible and liable for your conduct on our Website and for your User Content (defined in paragraph 5.5). You must ensure that:
(a) You own your User Content or otherwise have the right to grant the licence referred to in paragraph 5.5.
(b) Your User Content does not violate or infringe any privacy rights, intellectual property rights (such as copyright, database rights and trade marks) or other rights of any third party (including any right of confidentiality).
(c) Your User Content does not violate or infringe any law.
(d) Your User Content is true, complete, accurate and not misleading where it relates to facts, or is genuinely held where it relates to an opinion.
(e) Your User Content is not harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable.
7.7 You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense (including reasonable legal fees) that we may suffer or incur arising out of or in connection with your conduct on our Website and/or your User Content.
8. Your telephone calls
8.1 Telephone calls that you make to our customer services help line on +44 (0) 20 32883909 may be monitored and/or recorded. This will help us to train our staff and improve our service to you. A recording will only be used under proper and careful supervision. Our customer service help line is available Monday to Friday 9.00am to 5.30pm GMT.
9.1 Our aim is at all times to provide you with an excellent service. If you are unhappy with our service for any reason, please contact our Customer Services Team by emailing us at firstname.lastname@example.org.
9.2 We will aim to resolve your complaint within 48 hours. If we are not able to do so, we will provide you with an acknowledgement. After we have had an opportunity to investigate your concerns, we will issue you with a final response.
9.3 If you are unhappy with Destination Management Services you have obtained from a DMC or have any complaint regarding a DMC, you should address your complaint directly to the DMC. If you require their contact details, please contact our Customer Services Team who will be happy to assist.
10.1 Subject to any remunerated services that we agree to provide under Clause 10.2, we will not charge you for using our Website or for referring or introducing you to DMC’s.
10.3 Any dispute or complaint that you may have regarding the performance of Destination Management Services or a DMC must be taken up with the DMC directly. We are not responsible for any shortcomings inDestination Management Services or for the actions of theDMC or for any failures or errors of theDMC or that occur in respect of Destination Management Services.
10.4 If you complain to us we will notify the relevant DMC and provide the DMC with details of your complaint. We will take your complaint very seriously and we will review our DMC’s performance and use reasonable endeavours to consult with you and the DMC in order to resolve any complaint or dispute for a period of 30 days however we are not responsible for theDMC’s delivery of Destination Management Services and you must address any dissatisfaction with Destination Management Services directly to the DMC.
10.5 For the avoidance of doubt we owe no obligation and shall bear no liability to you or the DMC in respect of Destination Management Services.
11.2 We may disclose your personal information or access your account if required to do so by law, any court, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency.
13. Governing law